All Viking model coolers come with a 6 month warranty that covers all components and telephone tech support. Where available, on-site service or repair service at our shop, is also included during the duration of the warranty (this service is currently limited to customers in the Phoenix valley area).
We maintain stock of all parts for all models advertised on our site. Common parts can be purchased directly from our website or picked up locally from our shop in Mesa, Arizona. Give us a call if you need assistance with ordering any parts not found on our website.
Ensure the display shows water in the tank (a cluster of dots at top left of control pad display). Press “COOL” button. On initial startup, the motor will delay 30-90 seconds to allow pump to prime media pad before starting automatically. Disconnect from power and reconnect if you continue experiencing trouble. This will allow the unit to reset its start-up cycle.
With proper care, your media pad can last for years. The use of hard water filters and calcium preventative tablets can help to extend the life of the pad. In locations with hard water, we recommend replacing your media pad every year or two.
Dirt, dust, and mineral deposits will accumulate in the reservoir over time. Draining the reservoir once a week and rinsing with clean water through the ice drop door will help keep all components clean and extend the life of the unit. The drain cap is located at the back of the unit at the bottom of the tank.
We offer local delivery that includes set up and operational instruction for the customer. We also offer flat rate freight delivery throughout Arizona and nationwide.
Drain the reservoir and rinse with clean water. Refill reservoir and run pump to cycle clean water through media pad for 15 mins. Shut off pump by pressing “COOL” on the control pad. Allow fan to operate until media pad is completely dry. Drain reservoir. Cover unit with Viking custom storage cover and store in dry place.
It costs less to run an evaporative cooler than an AC. They are more energy efficient because they require about 75% less electricity and limited amounts of water to run.
Any unused, unopened product may be returned within 7 days of purchase (or delivery date if shipped). Delivery and return shipping costs will be at the expense of the purchaser. Opened or used items will not be accepted for return without management approval and are subject to $125 restocking/refurbishment fee, if approved.
Answer #1 – Your cooler is equipped with a low level water sensor that will prevent the pump from running without water. The sensor is located in the lower left back corner of the water tank (if facing the back of the unit). The float on the sensor may be stuck due to mineral deposits. Disconnect power from the cooler. Remove the rear dust screen and the media pad. Move the circular part of the sensor up and down until it floats up on its own. Reinstall media pad and dust screen. Reconnect power to the cooler. Verify there are small squares visible on the upper left corner of the LCD display. Power unit on and allow cooler to perform normal start-up cycle. (Note: the sensor can usually be reached by removing the ice drop door. Disconnect power and squeeze ice drop door tabs together to remove.)
Answer #2 – If the sensor is operating correctly, replace pump.
If there is anything we have not answered for you, please do not hesitate to contact us and ask.
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